Receiving Your Test Results

MyHealth puts the answers you want close at hand.

As soon as results from lab tests, biopsies or imaging studies (ultrasound, mammography, bone density) are complete, they will automatically be available in the MyHealth patient portal if you have an active account. This means you will likely see your results before your care team or provider.

Some results are easier to understand, and others may be more difficult. Please remember an abnormal result does not always mean a serious problem. Your WHA care team reviews all results and will contact you with an explanation by MyHealth, phone or letter. This can take up to three business days.

Please do not call us after hours to discuss results you see in MyHealth (even if they are abnormal) because you will reach the provider on call who may not be familiar with you and your healthcare needs. If you have not heard from your care team about your test results after three business days, please contact our office during business hours.

These changes are part of the 21st Century Cures Act passed by congress in 2016 and finalized earlier this year. They are designed to give you more timely access to your health information and the opportunity to be more involved in your care.

Learn more about MyHealth

All Patient Resources

Preparing for Your Video Visit

Your clinician wants to be able to see and speak with you during your upcoming appointment, so please take a moment to make sure you're prepared.

Prenatal Information and Handouts

Here's the info you would normally receive in our office at the beginning of your pregnancy, including helpful resources from the CDC and American College of Obstetricians and Gynecologists on pregnancy and COVID-19.

Your Test Results

Learn more about when--and how--you'll hear about your test results and how we'll work with you to adjust your treatment plan, if necessary.

Medical Records Release Form

If you would like to transfer your records to provider outside of WHA, download and complete this form. If you have a MyHealth account, you can also request your records there.

Patient Survey Program

If you have a visit in one of our offices, you could be asked to provide feedback through an online survey. Learn more about what we do with the information here.

Patient Rights and Responsibilities

Every good relationship has clear expectations—and we want this to be a very good relationship! Learn more about what you can expect from us and vice versa.

Your Electronic Health Record

WHA is part of the Legacy Epic computer system for scheduling, medical records and billing. Learn more about what that means for you.

Insurance Lingo and Billing Stuff

Does it sometimes feel like you need a degree in insurance to even understand your statement? Think of this as a crash course to help you understand how we bill for services and what questions to ask your insurance provider.

Accepted Insurance

WHA takes Medicaid, Medicare and most commercial insurance plans. Check the list of insurance companies WHA is contracted with here.

Voiding Diary

If you’re seeing one of our urogynecologists to talk about urinary incontinence, we may ask you to keep track of things for a while before your visit. Download a copy of the voiding diary here.

Wellbeing Assessment and Other Online Forms

Help us get to know you before your visit or get reacquainted if it’s been a while. If you need to complete a wellbeing assessment, a urogynecology intake form—or any other online forms, you’ll have a notification in your MyHealth account.

New Patient Checklist

Remember when mom made sure you had everything you needed? Think of this as mom’s checklist—only shorter.

Check Accepted
Insurance

If you’re pregnant and want to begin care at WHA–or need to schedule an appointment during your pregnancy, call us! Find a provider and location here.

Please have your insurance information handy before you begin scheduling.

This will allow our teams to check whether your plan may require a referral for the care you need or to prepare benefits information to share with you at your visit. If you do not enter insurance information when scheduling, you may be asked to pay a $200-$500 deposit before receiving service.