Patient Survey Program
Who administers it? Our independent survey partner, SullivanLuallinGroup.
Who is invited to participate and how? All patients we have seen in our offices for whom we have a valid email address on file. Respondents are invited to participate up to once every six months; surveys are completed online.
What questions do we ask and why? Patients are asked to questions about our office, our communication, our staff and billing. They are also asked to rate the provider they saw at their visit in 10 different areas that focus on communication, care coordination and health management. These areas are similar to the ones the Center for Medicaid and Medicare uses to assess quality of care.
What do we do with the information? We use it to identify individual and organizational improvement opportunities and to recognize clinicians who are providing outstanding care and patient communication. We provide it on our website to help other women make decisions about their care.
Data Transparency Program
(a.k.a., displaying patient survey results on our website)
Who administers it? Press Ganey receives our patient survey data securely directly from our independent survey partner, SullivanLuallinGroup.
How frequently is it updated? SullivanLuallinGroup securely transfers data to Press Ganey twice a month. Ratings update automatically; patient comments are reviewed prior to publication for adherence to our comment policy.
What is our comment policy? Both positive and negative comments are posted unless they meet the following exclusion criteria. If present, the comment may be suppressed in part or whole.
- Contains protected health information and other confidential data that may risk patient privacy. This could include names, unique diagnoses, unique procedures or complications.
- Contains obscenities or libelous language.
- Contains inappropriate reference to other providers or staff members.
- Contains information that does not pertain to the patient’s experience with the care provider they saw at the visit.
Why is data not shown for some providers? For star ratings to be shown, a provider must have received a minimum of 30 patient surveys within the last 12 months. For comments to be shown, a provider must have received a minimum of 30 patient surveys within the last 12 months and at least five comments that meet our comment policy.