Urgent Visits, Advice and After-Hours Help

Life happens and we’re here when it does. Learn more about what to do when you think you need to be seen urgently, need to speak with an advice nurse or need to speak with a provider after hours.

Urgent visits

We usually schedule routine visits like annual exams and consultations in advance. But we know your body doesn’t always make appointments.
If you’re having unexplained bleeding or pain—or something just doesn’t seem right—let our patient services team know. It’s not a hassle. Before scheduling your urgent visit, we may have you speak with an advice nurse who can better assess your situation and figure out the best timeframe for you to be seen.

If you do need to see us urgently, your visit may not be with the person you see normally. But don’t worry—we share the same secure medical record within our offices and across all of our locations, so we’ll always know your history. Your regular provider will have your visit notes and treatment plan, making it easy to stay up to speed on what’s going on and follow up with you, if needed.

Advice nurse

Sometimes you have a super-quick question. Or maybe a not-so-quick question. When you’re a WHA patient, you’ll have access to our amazing team of advice nurses. No matter who answers your call, rest assured they’re following the same game plan, documenting your care and following up with a provider to resolve questions, if needed.

Most of our offices do what’s called “live advice” – which means a person actually takes your call. Sometimes this means you have to wait a bit, but it cuts down on the back-and-forth and gets you an answer faster in the long run. And you can always opt out of waiting and leave a message with a medical receptionist for a return call.

Live Advice Hours
8:30AM – 8:00PM Monday – Friday
8:30AM – 12PM Saturday

Another option (we love this one): send your care team a message in MyHealth!

After-hours help

If you have an urgent medical need and we’re closed for the day, go ahead and call anyway. Our answering service will page the physician or nurse-midwife on-call to help. Hello, peace of mind!

If you’re having a medical emergency, call 911.

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