Before Your Appointment: In-Person Visits

Thank you for scheduling your visit. WHA follows current COVID-19 guidance from the Oregon Health Authority, which can change. Please check back for the latest information and call our office if you have any questions before your visit.  Check in 15 minutes early and bring your insurance card and photo ID. Here are a few other important reminders:

Screening

You will be screened on the day of your visit before entering our office. We will reschedule your appointment if you: 1) have had close contact with someone known to have COVID-19; 2) if you have traveled internationally in the 14 days prior to your visit; or 3) if you have any symptoms of COVID-19. Symptoms include: fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting and diarrhea. If you have concerns, call our office before coming in.

At certain locations, you may be screened twice: once when you enter the building and again when you enter our suite. Please allow enough time for this before your scheduled visit.

For your safety, we follow these same screening criteria for our staff and providers each and every day. If any team member screens positive, we follow the CDC’s guidelines for quarantine or isolation of health care workers.

Facemasks

Facemasks are required at all times in our building. Please wear a facemask to your visit that fits well and covers your mouth and nose entirely. If your mask is uncomfortable or you feel like you can’t wear it properly for the duration of your visit, ask our staff for a new one.

Masks with air vents or wearing face shields alone do not contain the smallest particles that you exhale when you breathe. If you arrive wearing only a face shield or your mask has vents, we will give you a disposable mask to wear. You can use this together with your face shield or you can wear it over the top of your vented mask, if you wish.

Support people

Because we understand ultrasounds during pregnancy are very meaningful to patients, we will begin allowing one healthy adult support person age 18 or older on Monday, March 22nd, 2021 for these visits only.

When scheduling your obstetric ultrasound, our team will share more information about when to arrive and other instructions for you and your support person while in our office.

Please arrive alone for all other visits; we cannot accommodate children, partners or other support people in our offices while following the recommended guidelines for physical distancing. If you’d like to involve your partner or other support person in a visit they are not able to attend in person, we encourage you to connect them in real time using a video chat application, such as FaceTime, Google, etc. (Recording your appointment is not allowed.) If you have a disability that requires a support person, please let our team know.

We look forward to the day when we can safely welcome support people to all patient appointments!

COVID testing

If your upcoming appointment is an ultrasound or office surgical procedure, we will contact you to schedule a COVID-19 test in advance. With these types of visits, you’re in close proximity to our staff and providers for a longer period, which poses a higher risk of transmitting illness. We offer COVID testing for our patients at three drive-up locations in the Portland area.

We’re sorry, but we cannot test partners or support people for the purpose of allowing them to come with you to your appointment.

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Insurance

If you’re pregnant and want to begin care at WHA–or need to schedule an appointment during your pregnancy, call us! Find a provider and location here.

Please have your insurance information handy before you begin scheduling.

This will allow our teams to check whether your plan may require a referral for the care you need or to prepare benefits information to share with you at your visit. If you do not enter insurance information when scheduling, you may be asked to pay a $200-$500 deposit before receiving service.