Before Your Appointment: In-Person Visits

Thank you for scheduling your visit. WHA follows current COVID-19 guidance from the Oregon Health Authority, which can change. Please check back for the latest information and call our office if you have any questions before your visit. Here are a few important reminders:

Screening

You will be screened on the day of your visit before entering our office. We will reschedule your appointment if you: 1) have had close contact with someone known to have COVID-19; 2) if you have traveled internationally in the 14 days prior to your visit; or 3) if you have any symptoms of COVID-19. Symptoms include: fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting and diarrhea. If you have concerns, call our office before coming in.

At certain locations, you may be screened twice: once when you enter the building and again when you enter our suite. Please allow enough time for this before your scheduled visit.

For your safety, we follow these same screening criteria for our staff and providers each and every day. If any team member screens positive, we follow the CDC’s guidelines for quarantine or isolation of health care workers.

Facemasks

Facemasks are required at all times in our building. Please wear a facemask to your visit that fits well and covers your mouth and nose entirely. If your mask is uncomfortable or you feel like you can’t wear it properly for the duration of your visit, ask our staff for a new one.

Masks with air vents or wearing face shields alone do not contain the smallest particles that you exhale when you breathe. If you arrive wearing only a face shield or your mask has vents, we will give you a disposable mask to wear. You can use this together with your face shield or you can wear it over the top of your vented mask, if you wish.

Guests / support people

Please arrive for your visit alone. We cannot accommodate children, partners, or other support people in our offices during COVID-19. We know this can be disappointing or sometimes challenging and we are truly sorry. Our priorities are: being able to accommodate our patients who need care while maintaining safe physical distancing in our offices in accordance with Oregon Health Authority requirements; and reducing your exposure and that of our staff and providers to additional people not on site for the purpose of receiving care.

If you’d like to involve your partner or other support person in your visit, we encourage you to connect them in real time using a video chat application, such as FaceTime, Google, etc. (Recording your appointment is not allowed.)

COVID testing

If your upcoming appointment is an ultrasound or office surgical procedure, we will contact you to schedule a COVID-19 test in advance. With these types of visits, you’re in close proximity to our staff and providers for a longer period, which poses a higher risk of transmitting illness. We offer COVID testing for our patients at three drive-up locations in the Portland area.

We’re sorry, but we cannot test partners or support people for the purpose of allowing them to come with you to your appointment.

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Insurance

If you’re pregnant and want to begin care at WHA–or need to schedule an appointment during your pregnancy, call us! Find a provider and location here.

Please have your insurance information handy before you begin scheduling.

This will allow our teams to check whether your plan may require a referral for the care you need or to prepare benefits information to share with you at your visit. If you do not enter insurance information when scheduling, you may be asked to pay a $200-$500 deposit before receiving service.