Every good relationship has clear expectations—and we want this to be a very good relationship!
The Patient has the right to:
If a patient is judged incompetent under applicable State health and safety laws by a court of proper jurisdiction, the rights of the patient are exercised by the person appointed under State law to act on the patient’s behalf.
Provision of Information. The patient has the responsibility to provide, to the best of their knowledge, accurate and complete information about present complaints, past illnesses, hospitalization, medications, and other matters relating to their health. They have the responsibility to report unexpected changes in their conditions to the responsible practitioner. The patient is responsible for making it known whether they understand a recommended course of action and what is expected of them.
Compliance with Instructions. The patient is responsible for following the treatment plan recommended by the practitioner primarily responsible for their care. This may include following the instructions of nurses and allied health personnel as they carry out the coordinated plan of care and implement the responsible practitioner’s orders, and as they enforce the applicable rules and regulations. The patient is responsible for keeping appointments and, when they are unable to do so for any reason, for notifying the responsible practitioner or the facility.
Refusal of Treatment. The patient is responsible for their actions if they refuse treatment or do not follow the practitioner’s instructions.
Charges. The patient is responsible for assuring that the financial obligations of their health care are fulfilled as promptly as possible.
Rules and Regulations. The patient is responsible for following rules and regulations affecting patient care and conduct.
Respect and Consideration. The patient is responsible for being considerate of the rights of other patients and personnel, and for assisting in the control of the noise, smoking, and the number of visitors. The patient is responsible for being respectful of the property of other persons and of the facility. Failure to comply with this may lead to termination from care.
Please let us know! We want to hear your feedback. Any of our staff members can help you to initiate a concern for follow-up. If you have concerns about a provider in our facility, you can also contact the appropriate state licensing facility:
Oregon Medical Board
Oregon State Board of Nursing
If you’re pregnant and want to begin care at WHA–or need to schedule an appointment during your pregnancy, call us! Find a provider and location here.
This will allow our teams to check whether your plan may require a referral for the care you need or to prepare benefits information to share with you at your visit. If you do not enter insurance information when scheduling, you may be asked to pay a $200-$500 deposit before receiving service.