Every good relationship has clear expectations—and we want this to be a very good relationship!
Patients have the right to:
If a patient is judged incompetent under applicable State health and safety laws by a court of proper jurisdiction, the rights of the patient are exercised by the person appointed under State law to act on the patient’s behalf.
Patients and/or their guests who are unable or unwilling to comply with these responsibilities may be asked to leave the premises and/or dismissed from care.
Provision of Information. The patient has the responsibility to provide, to the best of their knowledge, accurate and complete information about present complaints, past illnesses, hospitalization, medications (prescriptions, over the counter medications, and supplements), allergies, and other matters relating to their health. They have the responsibility to report unexpected changes in their conditions to the responsible practitioner. A patient is responsible for making it known whether they understand a recommended course of action and what is expected of them.
Following the treatment plan. The patient is responsible for following the treatment plan recommended by the practitioner primarily responsible for their care.
Keeping appointments. The patient is responsible for keeping appointments and, when they are unable to do so for any reason, for notifying the responsible practitioner or the facility.
Refusal of Treatment. The patient is responsible for their actions if they refuse treatment or do not follow the practitioner’s instructions.
Charges. Patients are informed of the need to accept personal financial responsibility for any charges not covered by insurance and they are responsible for assuring that the financial obligations of their health care are fulfilled as promptly as possible.
Respect and Consideration. Patients, support people and guests are responsible for behaving respectfully toward all health care professionals and staff, as well as other patients and visitors. Vulgar language and/or hate speech will not be tolerated.
Please let us know. We want to hear your feedback, complaint or grievance. Any of our staff members can help, and you may also share feedback or initiate a complaint or grievances with our Patient Relations department at by leaving a message at (503) 646-2793 or emailing [email protected]
Oregon Medical Board
Oregon State Board of Nursing
If you’re pregnant and want to begin care at WHA–or need to schedule an appointment during your pregnancy, call us! Find a provider and location here.
This will allow our teams to check whether your plan may require a referral for the care you need or to prepare benefits information to share with you at your visit. If you do not enter insurance information when scheduling, you may be asked to pay a $200-$500 deposit before receiving service.