Before Your Appointment: Telehealth Video Visits

Thank you for scheduling your telehealth visit. Here are a few important reminders:

Look for an email from [email protected]

We will send this one or two days before the date of your appointment. It will have all the instructions you need for downloading the app, connecting to your visit, and having a successful appointment. Be sure to review this information and follow the instructions before your scheduled appointment time.

Pre-appointment call.

On the day of your visit, you may receive a call from a WHA medical assistant within two hours before your appointment to go over important details of your medical history. This will help make sure you and your provider have the time you need to focus on your care. If you receive a pre-appointment call, please take a few minutes to speak with our team so that you are able to receive the greatest benefit from your time with the provider.

When it’s time for your appointment.

Try to find quiet, private surroundings for your visit. You should pick a comfortable place to sit for 15 minutes with enough lighting that your clinician can see you. For your privacy, turn off any smart speaker or home assistants you may have enabled wherever you’ll be doing your visit (such as Google Home, Alexa, Sonos, Nest, etc.). Make sure you know how to mute and un-mute your smartphone in case you need to. If you join the video call and your clinician is not yet on the line, please wait; they may be running behind.


This is a regular visit. Your provider will ask questions to evaluate your health or condition and will work with you to create a care plan, when needed. They will help you understand important information about your health or diagnosis and will give you the opportunity to ask questions. We will bill your insurance company, when appropriate, just like we would for an in-person appointment. Depending on your benefits, you could be responsible for a co-payment or deductible and co-insurance requirements. (If a co-payment is due, our office will contact you to pay by phone 1-2 days after your visit.)

Check Accepted

If you’re pregnant and want to begin care at WHA–or need to schedule an appointment during your pregnancy, call us! Find a provider and location here.

Please have your insurance information handy before you begin scheduling.

This will allow our teams to check whether your plan may require a referral for the care you need or to prepare benefits information to share with you at your visit. If you do not enter insurance information when scheduling, you may be asked to pay a $200-$500 deposit before receiving service.